Refund and Returns Policy

Thank you for shopping with us! We strive to ensure every customer is satisfied with their purchase. However, due to the nature of the products we sell, which include customized and name-personalized items, we have a specific returns and refund policy in place.

1. Non-Refundable Items:
Customized and personalized products are non-refundable and non-returnable unless there is a manufacturing defect or an error on our part (such as incorrect customization). Please double-check your order before completing your purchase to ensure all details are correct.

2. Returns with Reason:
If you believe there is a valid reason for a return, please contact our customer support team within 14 days of receiving your item. We will review your case and provide guidance on the next steps.

3. Defective Products:
In the rare case that your product arrives damaged or defective, please reach out to us immediately. We may request photos of the item to assess the situation. If verified, we will arrange for a replacement at no additional cost to you.

4. Customer Support:
We are always here to help! If you have any questions or concerns about your order, please feel free to contact our customer support team at [insert contact information]. We will do our best to assist you and find a satisfactory solution.

5. Contact Information:
For any inquiries regarding our Refund and Returns Policy, please reach us at office@thinkandkink.com

Thank you for understanding our policy, and we appreciate your business!